Privacy Policy 

The Joint Regional Transportation Agency (JRTA) has a legal duty to protect your personal information, whether you are browsing for information or conducting business with the JRTA through electronic channels. 

The JRTA’s handling of personal information is governed by legislation, including the Freedom of Information and Protection of Privacy (FOIPOP) Act as well as regulation and policies. 

By using the JRTA’s website and online services, you accept the terms of this Privacy Statement. You also accept the JRTA’s use of Google Analytics. 

If you do not wish to use the internet to provide personal information to the JRTA for an online service, you might be able to contact the organization in person, by phone or by mail depending on the service or program. 

What the JRTA collects online 

Personal information means recorded information about an identifiable individual, as defined in the FOIPOP Act. It includes information such as your name, address, telephone number, date of birth, email address and other information that identifies you. 

General information (for example, type of web browser you use and what website pages you visit) is not considered personal information. 

The JRTA collects your personal information only if it’s necessary to operate JRTA services, programs or activities or if a specific law allows it. Some public sector bodies may also collect your personal information for law enforcement purposes. 

Why the JRTA collects personal information 

The JRTA collects your personal information online, if you choose to provide it, to: 

  • respond to your email inquiries, comments or requests 
  • allow you to subscribe to information online 
  • identify you 
  • contact you as needed, in relation to providing and services 
  • enable you to register for and receive products or services online 
  • get your feedback and allow you to participate in consultations or surveys 

Privacy notices 

When the JRTA asks you to provide personal information, it provides you with a notice so you are aware and informed. The notice explains the law that allows your personal information to be collected. It also outlines the purpose of collecting, using and disclosing your personal information. Privacy notices also explain how to contact someone at the JRTA if you have questions about how your personal information is handled. 

How the JRTA handles your personal information 

The JRTA uses or discloses your personal information for the same purpose or compatible purpose for which it was collected. The JRTA may also use or disclose your personal information for other purposes outlined in the FOIPOP Act, such as complying with a court order or complying with another law. The JRTA needs to get your consent before using or disclosing your personal information for any other purpose. 

to specific individuals who need access to this information to process your payment. 

External service providers 

Some functions within the JRTA are provided by service providers external to government. All external service providers that work with the JRTA must comply with this Privacy Statement and meet the applicable security and privacy policies of the JRTA. 

Communicating with the JRTA 

If you send the JRTA an email, submit an inquiry or provide feedback online, the JRTA will use or disclose your personal information as needed to provide you with a response. For example, the JRTA may share necessary personal information with another government organization if your inquiry relates to that organization. The JRTA will only share your personal information with the individuals who need it to respond to you. 

Information about you 

The JRTA collects some information automatically when you visit the JRTA website. 

IP Addresses 

The JRTA considers the IP address to be personal information. 

IP addresses are unique numbers assigned by Internet Service Providers (ISPs) to all devices used to access the internet. Web servers record the IP addresses of visitors to their sites. The IP address, on its own, does not identify an individual. In certain circumstances, it could be used, together with other information available to government, to identify an individual using the site. For example, an ISP may co-operate with the JRTA in a criminal investigation by providing extra information to use for this purpose. 

Web Server Logs 

When you access the JRTA website, the JRTA servers collect some information about your internet connection and your browsing experience in their logs. This includes the IP address of your internet connection and information about what you access on the websites. 

The JRTA uses this information only to fulfill your requests. The JRTA does not attempt to use this information to identify individuals visiting the websites, unless it detects an attempt to damage or violate the site, or if a law enforcement investigation requires it. The JRTA protects and restricts access to this information. 

How cookies are used 

The JRTA website uses cookies, which are small pieces of data stored on your computer that allow the JRTA to remember certain pieces of information about your visit. 

Cookies don’t allow the JRTA to identify individuals. You may adjust your browser settings to reject cookies if you choose. However, it may affect your experience when you interact with the JRTA online. 

Google Analytics 

The JRTA uses Google Analytics to help the JRTA understand how you use the website. This helps the JRTA improve online services and make the websites more useful. 

Google Analytics stores information about: 

  • the pages you visit 
  • how long you spend on each webpage 
  • how you got to the website 
  • what you click on while you’re visiting the website 
  • type of browser or device 
  • date and time 

Google Analytics does not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. Data collected by Google may be stored outside of Canada. 

We do not allow Google to use or share our analytics data. 

You can opt out of Google Analytics

Links to other websites 

The JRTA website may include links to websites managed by other public and private sector organizations. The JRTA is not responsible for the protection of any information you give to these websites or the content on these websites. 

Protecting your personal information 

Email messages 

The JRTA cannot guarantee the privacy and security of email messages sent from your computer to the JRTA because this information might be transmitted without encryption. For your protection, carefully consider the type and the amount of personal information you send to the JRTA by email. 

How the JRTA safeguards your information 

The JRTA takes reasonable security steps to protect your personal information. The JRTA uses a variety of security measures to protect your information from unauthorized access, use, disclosure or disposal. For example, we: 

  • have policies and physical security measures to limit access to our information systems and personal information to the employees and service providers who need access to the information to provide the services 
  • use technical measures, such as firewalls, passwords and strong access controls, to secure access to the JRTA’s information systems, servers and infrastructure 
  • use industry standard web browser certificate and Secure Socket Layer (SSL) technology to encrypt the information contained within electronic transactions completed using the JRTA’s digital services 

Personal Information International Disclosure Protection Act 

The JRTA complies with the Personal Information International Disclosure Protection Act. This act requires the JRTA and its service providers to store, access and disclose your personal information within Canada, unless: 

  • you consent to the storage, access or disclosure or 
  • the law requires or permits the JRTA to do so 

Information access and privacy questions 

Contact Information Access and Privacy Services if you have questions about the Privacy Statement, FOIPOP Act, how to access your personal information or how to correct your personal information. 

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